Refund policy

Refund policy

Consumers have a statutory right of withdrawal. Please note that this is usually granted by law for 14 days, yet we voluntarily extend this period for a further 44 days.

For contracts concluded after 13.06.2014 the following withdrawal conditions apply: note from the provider: please note that we have compiled the following information about the right of withdrawal on the basis of the sample text provided by Germany’s Federal Ministry of Justice and Consumer Protection. This text is ambiguous in our opinion, however, because pursuant to Section 187 Subsection 1 of the German Civil Code (BGB) the day of contract conclusion and/or the day on which possession is taken of the purchase item does not count when calculating the duration of the right of withdrawal. The deadline for withdrawal therefore ends rightly only 14 days after the date of contract conclusion or on which possession is taken. We would likewise ask you to kindly note that, in the event that you do not receive this information about the right of withdrawal at the same time as the contract is concluded, the deadline will also begin later, namely at the time when you receive this information. Please note this when reading the following information; in any case we will take this into account for you when calculating the deadline.

Information about right of withdrawal

Right of withdrawal

(1) You have the right to withdraw from this contract within 30 days without specifying any reasons. The deadline for withdrawal is 30 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods or, in the case of a contract for the delivery of a product in several partial shipments or pieces, on the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last piece.

(2) To exercise your right of withdrawal, you must notify us

Klaus Botta
Klosterstraße 15a
61462 Königstein im Taunus

Telephone: +49 6174 961188
Fax: +49 6174 961189

by means of a clear declaration (e.g. in the form of a letter sent by post, a telefax or an e-mail) of your decision to withdraw from this contract. You can use the attached specimen withdrawal form for this purpose, though this is not mandatory. To comply with the withdrawal deadline it is sufficient for you to send the notification that you wish to exercise your right of withdrawal before the expiry of the withdrawal deadline.

(3) Specimen withdrawal form
- To Klaus Botta, Klosterstr. 15a, 61462 Königstein im Taunus, Fax: +49 6174 961189, E-Mail:
I/we (*) withdraw from the contract concluded by me/us (*) in respect of the purchase of the following goods (*)/ the provision of the following service (*). Ordered on (*)/received on (*) Name of consumer(s) Address of consumer(s) Signature of consumer(s) (only in case of notification on paper) Date_______________ (*) Delete as appropriate.

(4) Consequences of withdrawal
If you withdraw from this contract, we are required to return to you all payments that we have received from you, including the shipping costs (except for any additional costs incurred as a result of your having chosen a different form of shipment than the cheapest standard shipment option offered by us), immediately and within fourteen days at the latest from the date on which the notification of your withdrawal from this contract reaches us. For the reimbursement we will use the same form of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will any fees be charged to you for this reimbursement. We may refuse reimbursement until such time as the goods have been returned to us or you have furnished us with proof that you have sent back the goods, whichever is the earlier.
You are required to send back or hand over the goods to us immediately, and in any event within fourteen days at the latest of the date on which you notify us that you are withdrawing from this contract. This deadline shall be deemed to be met if you send the goods back before expiry of the fourteen-day deadline. You will pay any direct costs of returning the goods.
You will only have to pay for any loss in value of the goods if this loss in value is attributable to any handling that is not necessary for checking the quality, properties and function of the goods.

C. Exclusion of the right of withdrawal
Please note: the right of withdrawal does not apply to the shipment of goods manufactured to customer specifications or clearly tailored to personal needs, or which due to their nature are not suitable for return, which can spoil quickly or whose use-by date has expired.

Costs of return in the event of exercising the right of withdrawal
For contracts concluded from 13.06.2014: you must pay the costs of return if you exercise your right of withdrawal.