Warranty + Service
Our watches come with a two-year manufacturer’s warranty.
The warranty covers all parts, excluding damage caused by normal wear or improper treatment. If your watch should fail at any time during the two-year warranty period, for example because of a prematurely exhausted battery, we will replace the battery free of charge and if necessary remedy the cause. This will also prevent your warranty from being voided as a result of third-party intervention during the two-year warranty period. Please send your watch directly to us in the event of a warranty claim. We can also perform repairs quickly and at very low cost even outside the warranty period. We want you to be entirely satisfied with your watch and our service. Please do not hesitate to contact us by phone or e-mail with any questions or requests – we will always be happy to help you.
Important information about water resistance
Before being shipped, every Botta-Design wristwatch is tested for water resistance. The DIN 8310 and ISO 2281 standards contain precise specifications for water resistance information and testing procedures. Describing a watch as being "water resistant to 3 bar" or "3 ATM" means that the tested watch is able to withstand a pressure of 3 bar for a limited period of time (equivalent to a 30 m column of water bearing down on one square centimetre).
Service and repair
Botta-Design watches are extremely reliable and designed to give you pleasure for many years to come. To ensure that this remains the case, our service prices are fair and transparent, and clearly stated before you make your purchase.
All servicing includes new sealing material, a water resistance and an accuracy test.
When sending in your watch, please include the completed form.
Prices for quartz models
· Battery replacement: 12.50 €
· Movement replacement: 62.00 €
· Intensive cleaning of housing or metal strap: 17.50 €
Prices for automatic models
· Complete overhaul of movement (movement is dismantled, cleaned and freed of any abrasion, with parts replaced if necessary. Movement is fitted, oiled and adjusted): 98.00 €
· Complete overhaul of movement (as above) plus intensive cleaning and conditioning of housing: 128.00 €
Shipping costs Germany-wide 5.00 €; costs for other countries can be found in our shipping costs table.
Please contact us before sending in your watch to us: firstname.lastname@example.org
You can reach us from Monday to Friday
between 9 am and 6 pm:
Phone: +49 6174 961188
Fax: +49 6174 961189
Wir werden Ihre Anfrage umgehend bearbeiten.