Our customer service:
10 benefits for you

It is important to us that you are completely satisfied.

Please feel free to call us or email us if you have any questions or would like advice. We will provide you with expert and straightforward assistance.

If you are looking for a dealer in the Frankfurt/Rhine-Main area, you can also visit us directly at our design and development office in Königstein im Taunus (12 km northwest of Frankfurt). We usually have all models in stock and will be happy to advise you personally. You can also visit us on our Saturdays when we are open for business (usually the 1st Saturday of the month)

Please call us in advance to arrange your planned visit so that we can set aside the necessary time for you.

Many companies offer a purely virtual fitting,
we offer you a real fitting at home.

You want your new watch to be perfect. Select your size and color? With us, you have the option to add 2 additional watches to your order. Initially, you only pay for the most expensive of the 3 watches.

This gives you the easy opportunity to find the watch you want and, for example, choose the perfect size (40 mm or 44/45 mm).

And this is how it works :

1. Simply let us know your 2 other desired watches in the comments field in the shopping cart.
   
2. After you have decided on a watch, you can send the other 2 watches back to us free of charge. You will receive the return label from us.

As an advantage of ordering directly from our online shop, we offer free standard shipping for every purchase over €100.

Your risk-free online purchase at BOTTA

Ordering a BOTTA watch here in our online shop is easy—and completely risk-free. You can try on your BOTTA watch at home at your leisure. We ask that you keep the watch in new condition while trying it on and handle it with care. Of course, you may also put the watch on your wrist. However, extensive trial wear (use) is not intended.

At BOTTA, we offer a 4-week return policy. If you are not satisfied with your purchase, you can simply return the watch within this period. Provided the watch is returned to us in perfect condition, we will refund the full purchase price.

We want you to enjoy your BOTTA watch for many years to come. Our warranty is valid for two years from the date of purchase. This protection covers all components, except for damage caused by wear and tear or improper handling.

If your BOTTA watch purchased from us spontaneously fails within the two-year warranty period, for example because of premature battery depletion, we will also replace it free of charge and remedy the cause if necessary. By having your watch repaired by BOTTA, you also avoid voiding the warranty due to external intervention during the warranty period.

In this case, please send your watch directly to us. Even outside the warranty period, we carry out repairs* professionally and at very fair prices.

*Including professional leak test before and after repair, function test, cleaning, replacement of wear parts, and advice if necessary.

BOTTA wristwatches are reliable and durable companions. To ensure that they remain so, we recommend that servicing and repairs are only carried out by trained specialists or directly by BOTTA. This will ensure that the work is carried out professionally. For automatic watches, we recommend servicing after approximately 5-8 years (regardless of frequency of use) to prevent increased wear due to aging lubricants. Our customer-friendly service prices are summarized in the table below.

>> Order a battery replacement for your BOTTA quartz watch.

When sending in your watch, please enclose the completed repair form below.

Do you own a BOTTA quartz watch and would like to upgrade to a BOTTA watch with an automatic movement?

Then simply take part in the BOTTA trade-in program and trade in your old BOTTA quartz watch.

A particularly practical BOTTA feature can help you with this. With the BOTTA cut-out models, you can quickly and easily check how your desired watch will look on your wrist.

• Download the PDF document for your desired watch.
• Print out the document. With a printer setting of 100% scale, the watch model will be exactly the same size as the original.
• Cut out the printout along the outline of the watch and the wristband.
• Now you can place the cut-out model on your wrist like a real watch.
• This will give you a very realistic impression of how the watch will look on your wrist. You will achieve the best results with a photo printer and photo paper.

You will find the cut-out models at the bottom of the product pages.

Sustainable thinking and action have always been a high priority for us. This is reflected above all in the durability and maintenance-friendly design of our watches.

Recently, we have also optimized our packaging for environmental compatibility: we consistently pack your order using completely biodegradable ecological materials.

Instead of traditional fillers to secure items during transport, we use a shock protection system developed in-house, made from a single piece of molded cardboard. The high-quality BOTTA watch case is made from sturdy paper-covered wood-based material – and looks great too.

By the way, our gift packaging is also 100% recyclable. For extra joy when unwrapping.

Water resistance is an important feature of wristwatches. That is why every BOTTA watch is tested for water resistance up to 5 bar. Our service helps you maintain water resistance.

By the way, whenever we work on your watch, we check its water resistance and restore it if necessary. Further information on this and useful tips for everyday use can be found here.

United States of America

Bossi Group
Service Department
9 Pinecrest Road Valley Cottage, NY 10989, United States of America
Mail:rbickgv@gevril.com

United Kingdom

Horologium Limited
Unit 6, The Old Mill, 61 Reading Road, Pangbourne, Berkshire, RG8 7HY, United Kingdom
Phone: +44 7448 925452
Contact:www.horologium.uk

Rest der Welt

BOTTA design
Klosterstraße 15a, 61462 Königstein im Taunus, Deutschland
+49 (0) 6174 96 11 88
Mail:info@botta-design.de

Sie haben Fragen zu unseren Uhren und Angeboten?
Gerne können Sie uns jederzeit persönlich kontaktieren. Einige Fragen wie zum Beispiel die Wasserdichtigkeit unserer Uhren und welche Materialien bei uns zum Einsatz kommen, können Sie auch unseren FAQs entnehmen.